Privacy Policy

Privacy Policy
Raylene Reserve
Effective Date: February 10, 2025
Last Updated: February 10, 2025

Raylene Reserve ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with us via text messaging, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address

  • Booking Information: Event details, date of event, and special requests

  • Payment Information: Billing address, last four digits of credit card information (processed through a third-party payment provider)

  • Communication Data: SMS, email interactions, and feedback

  • Technical Data: IP address, browser type, and device information for website analytics

2. How We Use Your Information

We use the information collected for the following purposes:

  • To manage and confirm event bookings

  • To communicate with you about your event, inquiries, and updates

  • To send promotional offers, newsletters, and SMS updates (with consent)

  • To improve our website, services, and customer experience

  • To comply with legal obligations and protect against fraud or misuse

3. Text Messaging & 10DLC Compliance

If you opt-in to receive SMS notifications, we adhere to 10DLC (10-Digit Long Code) compliance by:

  • Obtaining explicit consent before sending marketing messages

  • Providing opt-out instructions in every message (e.g., "Reply STOP to unsubscribe")

  • Protecting your phone number from unauthorized use or spam

  • Limiting SMS messages to relevant event updates, promotions, and reminders

You can opt-out at any time by replying STOP to our messages or contacting us directly.

4. How We Share Your Information

We do not share your mobile information with third parties for marketing purposes. We do not sell or rent your personal data. We commit not to transfer your personal data to external organizations, except with your consent, to fulfill service obligations, or as required by law. However, we may share information in the following cases:

  • With service providers (e.g., payment processors, event vendors) to fulfill contractual obligations

  • When required by law or legal processes

  • If necessary to protect the security and integrity of our business operations

5. Data Security & Retention

We implement security measures to protect your personal information, including encryption and access controls. We retain personal data only as long as necessary for business or legal compliance.

6. Your Rights & Choices

Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), including:

  • The right to access, correct, or delete your personal data

  • The right to opt-out of marketing communications

  • The right to data portability (where applicable)

To exercise your rights, contact us at raylenereserve@gmail.com.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date posted at the top.

10. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Raylene Reserve
Charlene Trickey-Durham, Owner
850-296-3477
raylenereserve@gmail.com
www.raylenereserve.com

Thank you for trusting Raylene Reserve with your event needs!